REFUNDS

No refunds. Straight up.

Payments are generally final after service starts. The 3-day Pro Artist free trial, renewals, cancellations and the limited exceptions are explained below.

Last updated · August 2026

The policy

Payments made to DistriBeats — including annual subscriptions, PayOnce distribution, AI Mastering, EPK, DistriLinks, promotion packages and release add-ons — are non-refundable after the applicable service has started, a release has entered processing, or a digital deliverable has been made available, except for the limited exceptions below or where applicable law requires otherwise.

This also means

  • No partial refunds for unused months of an annual plan.
  • No refund of a renewal charged before you cancelled its autopay mandate, except where required by law or caused by our billing error.
  • No refunds if you take your catalogue down early.
  • No refunds if a release is rejected for breaking our content policies.
  • No refunds for promotion packages based on playlist or campaign results — we guarantee the work, not the outcome.

The only exceptions

  • Full refund if you have not used or started the purchased service and you claim the refund within 24 hours of payment.
  • Duplicate charge for the same order — refunded in full.
  • A service we could not deliver at all due to our own failure.
  • Where a refund is required by applicable consumer law.

DistriBeats PayOnce & AI Music Distribution

  • One-time distribution fees are non-refundable once paid.
  • If a release is submitted as human-made and verification later shows it is AI content, the release is rejected and the fee is not refunded.
  • AI distribution payments are final once the release has been submitted for review.

Trials, renewals and autopay

  • Pro Artist free trial (worldwide): 3 days free, one release, with a compulsory autopay mandate — UPI Autopay or card in India, international card elsewhere. Nothing is charged during the 3 days.
  • Cancel any time within the 3 days and you are never charged. If the trial is not cancelled, the Pro Artist subscription starts automatically on day 4 at ₹999/year in India or $12.99/year elsewhere.
  • Once that subscription charge is taken it is final — no refund is given for a started subscription, whether or not the plan is used.
  • The free trial may be taken once per customer, and is available to every customer worldwide.
  • Artist EPK: 3-month trial, then ₹5 for the first paid month and ₹25/month in India, or $3/year outside India.
  • Standalone DistriLinks: 1-month trial, then ₹20/month in India or $3/year outside India.
  • Cancelling stops the service's autopay mandate and future charges; it does not refund a completed payment or end access before the current paid period expires.
  • The mandate ceiling may be up to 50% above the recurring plan price, but the ordinary debit remains the displayed renewal price.

Takedown fee

Takedowns are free on active Pro, AI Pro and label plans and on PayOnce releases. A takedown fee of ₹2,000 / $20 per release applies on the free Collab plan and on an expired Pro, AI Pro or label plan — renewing the plan makes the takedown free. A takedown charge is a processing fee and is not a refund of the original distribution payment.

Cancelling

You can cancel any time from the Account tab. Cancelling stops future billing and your plan stays active until the end of the paid period. Chargebacks filed instead of contacting us result in immediate account suspension.

Questions before you pay

Ask first — artists@distribeats.com. We'd rather explain than take money you regret.